Your privacy and our promise
We take our responsibility to protect your privacy very seriously. That’s why we promise to never release your personal information to any third party company for their mailing or marketing purposes when you make a purchase on our website, or sign-up for UP YOUR MATCHA marketing.

If you don’t want us to process your data anymore, please contact us at info@upyourmatcha.com or send us mail to: UP YOUR MATCHA 14 Petty Cross, Berkshire SL1 6JB. 

From time to time we will run competitions in partnership with a third party – always fully vetted by us to ensure they fit with our brand and would be of interest to you, our customers – in this circumstance we will offer you the opportunity to opt-in to that specific third party’s marketing. This is the only circumstance where this option will be available and it’s just that – an option.

When you shop on our website we collect information relevant to your purchase. This allows us to send your order, contact you in relation to your order (for example if your order is lost, an item is out of stock, payment hasn’t cleared etc.) and to pass your payment information onto our processing partners PayPal and SagePay. All of this information is stored securely and we comply with all applicable data protection and consumer legislation.

We store information in your account if you choose the “save my card details” option to allow this on your way through the checkout. This information (name, address, phone number, email address, payment information) is stored to allow an easier checkout process for you when you place future orders via the “express pay” feature.

We use data analytics tools to segment customer data and target marketing to customers who have opted-in. This is so we can send you relevant information if you’ve opted-in, rather than information you might not be all that interested in. Our ability to target continues to improve over time, so the information you receive will continue to improve in relevance. We also use this information to help us understand who our customers are and how to market to new potential customers.

We only use affirmative opt-in options. You will have to explicitly agree to receive marketing, we will never use confusing language. Your preferences are a “no” to all marketing by default, so we’ll only add you to our marketing list if you explicitly tell us that you’d like to be on it either via tick box or by getting in touch.

You may contact us at any time to request a copy of all data and information we hold on you as a customer. You may also contact us to amend or update your details at any time by calling us on 020 31516950

You have a right to be forgotten and as such we’re able to remove all of your personal information from our records. We can’t remove your orders, items purchased and values as we require these for historical accounting, but your personal affiliation with these orders will be anonymised and all of your personal information would no longer be held by us.

COOKIES

When you access our website we will use cookies. Cookies are tiny text files that identify your computer to us. This helps us personalise our website to your best interests. Without cookies we wouldn't be able to recognise you, make recommendations, update your basket or allow you to automatically update previously added information. Cookies enable us to make any purchases you make on our website quicker and easier. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you, or people who may use your computer. Only UP YOUR MATCHA can access the information provided by these cookies. You can read more about our cookies here.

WEBSITE SECURITY 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We are a very small team and we’ll do our very best to get back to you as quickly as possible!

Call us on: +44 (0) 20 31516950 (Mon-Fri 09:00-17:30)

Write to us at: UP YOUR MATCHA, 14 Petty Cross, Berkshire SL1 6JB 

Email: info@upyourmatcha.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

COOKIES

When you access our website we will use cookies. Cookies are tiny text files that identify your computer to us. This helps us personalise our website to your best interests. Without cookies we wouldn't be able to recognise you, make recommendations, update your basket or allow you to automatically update previously added information. Cookies enable us to make any purchases you make on our website quicker and easier. Cookies cannot read any other information that may be stored on your hard drive, or access any other information about you, or people who may use your computer. Only UP YOUR MATCHA can access the information provided by these cookies. You can read more about our cookies here.

WEBSITE SECURITY 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 


All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We are a very small team and we’ll do our very best to get back to you as quickly as possible!

Call us on: +44 (0) 20 31516950 (Mon-Fri 09:00-17:30)

Write to us at: UP YOUR MATCHA, 14 Petty Cross, Berkshire SL1 6JB 

Email: info@upyourmatcha.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

FLY YOUR MAIL​ TO:

14 Petty Cross

Berkshire, SL1 6JB

CONTACT US:

T: 02031 516950

info@upyourmatcha.com

  • Grey Facebook Icon
  • Grey Twitter Icon
  • Grey Instagram Icon
  • Grey YouTube Icon
  • Grey Pinterest Icon